Returns Policy

- You can return your item within the first 14 days of purchase.

- Please email info@nkdjewellery.com and we'll guide you on how to return your product.

- To ensure the refund can be processed, the item returned must be unworn and in perfect condition and its original packaging.

- Necklaces, bracelets, and rings are only refundable.

- Earrings are non-refundable due to hygiene reasons.

- If the item arrives damaged or faulty, please send photographic evidence to info@nkdjewellery.com within 1 week of receiving your jewellery.

- Refunds will be processed within 3 working days from when we have received your item. It can take up to 10 working days for the refund to appear in your bank account.

- Unfortunately, we do not offer pre-paid returns, it is the customers responsibility for payment of postage for the item that is returned.

- Our one-year shine guarantee is designed to cover the original finish and appearance of the jewellery when following NKD Jewellery care guide. However, this doesn’t extend to physical breakages.

- If you decide to return the item using normal untracked delivery, then please retain a proof of purchase as we cannot be held responsible if the item goes missing upon its return transit.